Faseeh (فسيح — "we", "our", "the app") is a marketplace app where people in Syria list, find and message each other about vehicles, real estate, electronics, services and other items. This policy explains what information we collect, how we use it, and the choices you have. It applies to the Faseeh apps for iOS and Android and to this website.

Information we collect

Everything below is linked to your account and is used only to make the app work — to run your account, publish your listings, deliver your messages and support you. We do not use it to track you across other companies' apps or websites.

Contact information

Name, email address and phone number you give when you register, sign in or edit your profile. Your password is stored hashed, never in plain text.
Physical address — the city, area or address you add to your profile, your business details (for business accounts) or a listing, so buyers can see where an item is.

User content

Photos and videos you attach to listings, your profile or a chat.
Messages you exchange with other users in the in-app chat, so we can deliver and store your conversations.
Customer support messages you send us, in the app or by email.
Other user content — your listings (title, description, category, price, condition, location), reviews, and reports you submit about listings, users or messages.

Search history

Searches you run in the app and searches you choose to save, so we can show results and alert you to new matches.

Identifiers

User ID — the internal identifier of your account.
Device ID — a device identifier and push-notification token, used to keep you signed in and to deliver notifications to the right phone.

Financial information

Other financial information — the prices you set on your listings and the price details you share in listings or chats. Faseeh does not process payments and never asks for bank card or bank account details.

How we use this information

To create and run your account, publish your listings, and connect buyers with sellers.
To show other users the profile, store and listing information you choose to publish.
To deliver your messages and send notifications about messages, saved searches and account activity.
To answer your support requests.
To keep the marketplace safe: reviewing reports, removing content that breaks our Terms of Service, and preventing fraud and abuse.

Reporting and moderation

You can report a listing, a user or a message from inside the app, and block any user. When you submit a report, we receive the report reason together with the reported listing, profile or message and the identity of the account that sent the report, and our team reviews it. We may remove content, restrict or suspend accounts as a result. Blocking a user stops them from messaging you; the list of users you have blocked is stored with your account.

No selling and no ad tracking

We do not sell your personal information. We do not show third-party advertising, and we do not share your data with advertisers or data brokers or use it to track you.

Sharing your information

Other users see what you publish: your public profile or store, your listings, and the messages you send them.
Service providers who run parts of the service for us — cloud hosting and storage, and push-notification delivery (Google Firebase Cloud Messaging and Apple Push Notification service). They process data only on our instructions and only as needed to provide that service.
Legal reasons — when we are required to by law, or when it is necessary to protect the safety of our users or the public.

Retention and deletion

We keep your account information, listings and messages for as long as your account is active. You can delete your account at any time from inside the app: Profile → Edit profile → Delete account, then confirm.

Deletion is scheduled: your account is deactivated immediately, and you have 30 days to sign back in and restore it. After 30 days your profile, listings, messages and other personal data are deleted permanently and cannot be recovered. If you cannot sign in, email us from the address tied to your account and we will delete it for you. Full steps are on the account deletion page.

We may keep a limited record where the law requires it, or where it is needed to resolve a dispute or enforce a ban (for example, that an account was suspended for fraud).

Security

We take reasonable technical and organizational measures to protect your information, including keeping sign-in credentials and tokens in your phone's encrypted secure storage. No method of transmission or storage is 100% secure, and we keep improving our safeguards as the app grows.

Children

Faseeh is not directed at children. We do not knowingly collect personal information from children under 13 (or the minimum age required by your local law). If you believe a child has given us personal information, contact us and we will delete it.

Your choices

You can view and edit your profile and listings in the app, delete individual listings, turn notifications off in your phone's settings, and delete your account. To ask for a copy of your data or anything else about your privacy, contact us.

Changes to this policy

We may update this policy from time to time. When we do, we change the "Last updated" date above, and for material changes we also tell you in the app.

Contact

Questions about this policy or your data: contact@faseeh-app.com. More help is on the support page.